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Everything You Need to Know About Visible Energy

Here, we’ve compiled answers to the most common questions to help you better understand our solutions and services.
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Comprehensive FAQs

Find detailed answers to the most common questions about our platform, features, and services.

General Questions

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1. What is Visible Energy?
Visible Energy is an advanced digital platform for monitoring, managing, and optimizing energy resources, including photovoltaic plants, battery storage systems, and energy facilities of all types.
2. Who can use Visible Energy?
Our platform is designed for energy consumers, businesses with photovoltaic systems and batteries, and enterprises in need of advanced energy management solutions.
3. Can Visible Energy integrate with other energy platforms?

Yes, our system is highly flexible and supports integrations with various energy exchanges and platforms, providing seamless data exchange and enhanced functionality.

Features and Functionality

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4. What kind of data can I monitor with Visible Energy?
You can monitor energy production, consumption, battery charge and discharge, grid performance, and other technical parameters in real-time. The system also visualizes data through detailed graphs and provides tabular exports.
5. Does the system support automated energy management?
Yes, our platform uses advanced algorithms to optimize battery usage, maximize energy efficiency, and balance energy within your facility.
6. Can I track energy performance remotely?
Absolutely! Visible Energy provides multilingual support and allows you to monitor your energy systems from any device—phone, tablet, or laptop—anywhere in the world.

Configuration and Customization

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7. How easy is it to configure the system?
The system is quick to configure, allowing you to upload files and schedule operations up to 30 days in advance.
8. Can I customize the platform for my specific needs?
Yes, Visible Energy offers modular components that you can combine to build a solution tailored to your unique requirements.
9. Does the system provide forecasting capabilities?
Yes, our forecasting tools use data from temperature and radiation sensors to provide accurate predictions for energy production and performance.

Technical Support

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10. What kind of support do you offer?

We provide 365 days of technical assistance, including setup guidance, troubleshooting, and system optimization.

11. How can I contact support?

You can reach our support team through the Support page, where you’ll find a contact form to submit your inquiries.

12. Is there training available for using Visible Energy?
Yes, we offer expert training sessions and provide detailed user guides to ensure you get the most out of our platform.

Pricing and Quotes

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13. How can I request a quote?

Visit our Ask for Quote page, fill out the form with your requirements, and we’ll provide a personalized quote within 48 hours.

14. Are there any hidden fees?
No, our pricing is transparent, and we provide a detailed breakdown of costs tailored to your specific needs.

Modules and Integrations

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15. What pre-built modules are available?
We offer modules like Peak Shaver, Energy Optimizer, Tariff Timer, and more, which can be combined to suit various energy management use cases
16. Can I integrate Visible Energy with other devices or systems?
Yes, our API ensures seamless integration with over 50 energy manufacturers and devices, supporting a wide range of use cases.

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